Identity Access Management Services
Is Your Identity Project Stuck at “80% Complete” Indefinitely?
56% of PAM implementations fail to fully deploy. We are the rescue team for stalled CyberArk, SailPoint, and OKTA projects, fixing the broken connectors, documentation gaps, and process errors that “Big 4” consultants left behind.
The Problem
Why You Are Here
The “Deployment Death Spiral” You didn’t buy software to create shelfware. Yet, you are likely facing the exact same frustrations as your peers:
- The “Junior Swap”: You paid for senior architects, but the firm sent junior associates who are learning on your dime.
- The Integration Wall: The easy apps are connected, but the legacy systems and custom apps are broken or ignored.
- The Documentation Void: Your lead consultant rolled off, and there is no documentation on what was configured or why.
- The “Day 2” Crisis: The tool is installed, but your team has no idea how to operate it, leading to a revolt from users and admins.
The Reality: “PAM implementations are awesome for the first 25-30%… but are notorious for slow integrations with the whole environment.” — SysAdmin Community Feedback.
The Solution:
The Airitos Rescue Framework
We Finish What Others Started We don’t rip and replace unless absolutely necessary. Our “Rescue Mission” engagement is a targeted, 30-day sprint to stabilize your environment and get you to sign-off.
Phase 1: The Forensic Audit (Days 1-7) We don’t guess. We audit. We identify exactly what was built vs. what was documented, finding the technical debt hidden in your configurations.
- Outcome: A “State of the Union” report and a list of immediate critical fixes.
Phase 2: Stabilization & Integration (Days 8-20) We deploy senior architects—not juniors—to fix broken connectors, resolve SAML token size issues, and patch the “spaghetti code” left by previous vendors.
- Outcome: Critical systems are onboarded, and error rates drop.
Phase 3: Operational Handoff (Days 21-30) We write the documentation the vendor didn’t. We train your internal team to be self-sufficient, ensuring you aren’t dependent on a forever-consultant.
Technology-Specific Rescue Services
CyberArk Rescue Services “CyberArk installation documentation is 50% incomplete.”. We know. That’s why we wrote our own.
- We Fix: Stalled Vault implementations, broken CPM plugins, and Conjur integration failures.
- Our Promise: We turn expensive shelfware into a working security control.
SailPoint Turnarounds Tired of being told “that requires custom coding” for basic requirements?. SailPoint PS often installs the software but ignores the business process.
- We Fix: Role mining disasters, “rubber stamp” certification campaigns, and complex HRIS write-back errors.
- Our Promise: We bridge the gap between the tool and your actual business workflow.
Okta Optimization & Recovery Okta is easy to start but expensive to finish. “The end cost of Okta is going to be expensive… especially after your first renewal.”.
- We Fix: Messy lifecycle management workflows, cross-tenant M&A confusion, and licensing bloat.
- Our Promise: We configure Okta so you don’t need ongoing, expensive Professional Services.
Success Story
From “Shelfware” to “Secure” in 90 Days The Situation: A mid-market financial services firm spent 12 months trying to deploy a PAM solution. The original integrator left them with only 10% of servers onboarded and no documentation. The Rescue: Airitos deployed a “Rescue Squad” of two senior architects. The Result:
- Identified and fixed the root cause of connection failures in Week 2.
- Onboarded 95% of critical assets by Week 8.
- Delivered a complete “Runbook” for the internal IT team.
- Result: Passed the SOX audit that triggered the project originally.
Frequently Asked Questions
Q: Do we have to fire our current vendor to work with you? A: Not necessarily. We often work alongside existing teams as “Subject Matter Experts” to unblock specific technical hurdles. However, if your current partner is the root cause of the delay, we can facilitate a smooth transition.
Q: Can you fix a project that was customized with custom code? A: Yes. One of the most common issues we see is “spaghetti code” from inexperienced consultants. Our team includes developers who can refactor or replace custom scripts with standard, supportable configurations.
Q: How fast can you start? A: Unlike the “Big 4” who may delay start dates for months, our boutique model allows us to deploy Rescue Teams typically within 1-2 weeks of engagement.